GENERAL TERMS AND CONDITIONS OF SALE - Updated August 2018
The present general terms and conditions of sale (hereinafter "GTC") apply, in their version in force at the time of the order, to all orders placed by any individual (hereinafter "the customer or user") via the website www.empreinteviticole.com (hereinafter "the Site") with the company EMPREINTE VITICOLE (hereinafter "the seller").
Any order placed on the Site is subject to the acceptance of the GTC by the User who checks the box "I accept the General Terms and Conditions of Sale" prior to validating an order. By checking this box, the User confirms full acceptance of these conditions. This necessarily implies the acceptance without reserve by the customer of the GCS.
All our deliveries, services and offers are governed exclusively by these terms and conditions. We object to any general or special terms and conditions that are contrary to or deviate from these terms and conditions.
Failure by a Customer to comply with its obligations under these GTC may result in the suspension or termination of its account, without prejudice to any damages that EMPREINTE VITICOLE may seek.
The GTC are subject to change at any time without notice.
The website www.empreinteviticole.com is published and operated by EMPREINTE VITICOLE, a company registered in the Lyon Trade and Companies Register under number 513 650 952
Legal representative : Baptiste HUGONNAUD
E-mail : firstname.lastname@example.org
09 72 58 21 20
Hosted by :
O2SWITCH - 222 Boulevard Gustave FLAUBERT - 69300 CLERMONT FERRAND
2. Registration and operation of the site
2.1 Conditions of access and use of the services
The user of the site must be at least 18 years old and have the legal capacity or be the holder of a parental authorization allowing him to place an order on the site.
The User certifies the accuracy of the information necessary for the billing and delivery of the order transmitted to EMPREINTE VITICOLE. The User is solely responsible for any error or omission.
The User shall not use false information or use the information of third parties without authorization.
In case of fraudulent use of your account or wish to terminate your access account, the User must alert EMPREINTE VITICOLE at email@example.com.
3. Products, services and availability offered on the site
EMPREINTE VITICOLE offers on its Site the products listed below, which are also described on the Site as precisely as possible.
In case of doubt about the characteristics of a Service, the User may contact EMPREINTE VITICOLE via the contact form.
Products are all goods and services offered for sale by EMPREINTE VITICOLE on its website www.empreinteviticole.com and accompanied by a description.
The Products and services offered by EMPREINTE VITICOLE comply with the French legislation in force and the standards applicable in France.
The products cannot be resold by the Users or used for commercial purposes without authorization or contractualization of a partnership with the company EMPREINTE VITICOLE.
To become a reseller or partner, please contact us by email at firstname.lastname@example.org
3.1 Non-customizable products
EMPREINTE VITICOLE sells on its Website products related to the world of wine and local products, which cannot be customized.
3.2 Customizable products
EMPREINTE VITICOLE offers to its Users and customers a service of personalization of articles related to the world of wine (in particular the MALBEK corkscrew) accessible on the Site. The personalization of these articles is done thanks to a creation tool available on the Site which allows the User to transfer logos and texts to be engraved on our creations.
The personalization is done according to the prerequisites imposed and presented by EMPREINTE VITICOLE during the purchase process and before its finalization.
The delivery time following the order of the customer is 12 days, the time of the personalization of its product
Product offers are valid as long as they are visible on the site in question, within the limits of available stocks. In case of unavailability of the product, the user will be informed on the product sheet and will not be able to validate an addition in his basket.
4. Rates, payment and promotional codes
Registration to the site www.empreinteviticole.com is free.
The prices of our Products are mentioned in Euros, all taxes included, except participation in the expenses of treatment and forwarding whose amount invoiced in supplement will be indicated to you during the final validation of the order.
Prices may change at any time depending on the pricing policy. No price changes will be applied to orders made or in progress.
All orders placed on the site must be paid for at the time of ordering. The execution of the order occurs only after the full payment by the user of the amount of his order.
Payments are made online through a secure online payment system. Orders can be paid by credit card. (Visa, Mastercard)
EMPREINTE VITICOLE works with the Payplug bank payment solution which uses the most recent and reliable security systems to guarantee the security of the user's data.
The execution of the order will be carried out after agreement of the banking payment center. In case of agreement of the latter, the account will be immediately debited and the order validated. In case of refusal, the order will be cancelled.
EMPREINTE VITICOLE reserves the right to cancel any order due to a payment incident. In case of reimbursement, the User will be reimbursed by crediting the bank account used for payment.
All orders placed are subject to your acceptance of the prices and descriptions of the products you have placed in your shopping cart.
We do not cover the costs of payments from countries outside France.
4.3 Promotional codes
EMPREINTE VITICOLE can set up promotional codes, usable 1 or more times according to the cases and within a given time.
EMPREINTE VITICOLE reserves the right at any time, and without notice, to interrupt or modify a discount code.
The information provided at the time of the order is binding on the User. In case of erroneous information leading to the impossibility of delivering the order, EMPREINTE VITICOLE cannot be held responsible. The automatic recording of the data provided by the User is proof of the nature of the order, its date and its price.
We deliver our products in France only with an additional cost specified at the time of the order. The delivery costs depend on the destination and the type and quantity of products chosen by the customer.
EMPREINTE VITICOLE offers the following delivery method for all its products:
- Colissimo France / Followed on the internet, delivery in letter box. Delivery within 72 working hours for the not personalized products and a higher delay of 12 days for the personalized products.
The delivery time starts to run once the order is fully paid. This time will be specified on the customer order verification page.
EMPREINTE VITICOLE cannot be held responsible for the consequences of a delay in delivery that is not its fault.
6. Right of withdrawal and returns
6.1 Right of withdrawal
The preparation of orders placed by users is analyzed as a supply of goods made to the specifications of its users and clearly personalized, can not be reshipped. In accordance with the provisions of Article L.121-20-2, 3° of the Consumer Code, these products do not give rise to a right of withdrawal.
As an exception to the above provisions and in accordance with Article L.121-20 of the Consumer Code, the User who has placed an order for non-customizable products has a period of fourteen (14) clear days from the day after he/she takes possession of the goods to exercise his/her right of withdrawal without having to justify his/her reasons or pay penalties.
The withdrawal period is respected if the user informs us of the exercise of the right of withdrawal within fourteen (14) days. The period is counted from the day of receipt of the products.
The notification of the exercise of the right of withdrawal must be sent to us by email at email@example.com and EMPREINTE VITICOLE will send you the postal address for the return of the goods.
Non-customizable products must be returned in perfect condition for resale and in their original packaging, otherwise the refund will not be made.
The costs of returning the goods are exclusively at the user's expense.
In case of exercising the right of withdrawal within the above-mentioned period, the sums paid at the time of the order will be fully refunded to you by bank transfer according to the method of payment used at the time of the online order and at the latest within thirty (30) days following the date on which the right of withdrawal was exercised.
EMPREINTE VITICOLE is very attached to the satisfaction of its customers.
If, however, the product delivered was not in conformity with the order placed, within the meaning of Article L211-5 of the Consumer Code, the user is entitled to make a claim within 15 days of delivery by mail to firstname.lastname@example.org
After this period, the User will be considered to have definitively accepted his order.
Any claim of non-conformity must include the order number, the user's complete contact information, the reason for the claim and photos illustrating the non-conformity of the product.
If the lack of conformity is proven, the User may obtain a replacement product and the shipping will be paid by EMPREINTE VITICOLE.
EMPREINTE VITICOLE may decide, in certain exceptional cases only, to make a refund via the means of payment used at the time of the user's order (bank transfer)
EMPREINTE VITICOLE also guarantees its Users against any hidden defect affecting the product, in accordance with article 1641 and following of the Civil Code. The company is not responsible for apparent defects that the customer could have noticed and convinced himself.
7. Personal Data and Cookies
8. Intellectual Property
All copyrights, logos, trademarks, drawings of the Site are the exclusive property of EMPREINTE VITICOLE and are protected by French and International law.
9. Applicable law and competent courts
The present GTC are subject to French law.
Any dispute that may arise from the application of these GTCs will be under the jurisdiction of the French courts.